Terms of Service

Naked DSL Service
Socket Telecom’s Naked DSL Service allows for connection speeds up to 10 Megabits per second, dependent upon the package purchased. Many things outside Socket Telecom’s control affect Internet speeds, which will vary and are not guaranteed. In order to improve reliability and performance, some lines may be provisioned at less than the maximum speed capable, but within the range of speed purchased.

This service is intended for residential use only. If this service is established for a business, pricing is subject to change.

Naked DSL service is ordered to a specific address and not automatically moved should the customer change or forward their service address or telephone number.  The customer is required to provide notice to Socket Telecom at least 10 business days prior to date of move to avoid service interruptions.  Service fees may apply.

Basic and Bundled Telephone Service
Your package entitles you to unlimited local calling within your local calling area.  Local calling scopes vary between areas.

Socket Telecom’s Basic and Bundled Telephone Service packages include either metered or unlimited Long Distance.  Metered Long Distance calls may be made for $0.06 per minute within the continental United States. Unlimited Long Distance calls may also be made to any state within the continental United States. Rates for Alaska, Hawaii, and countries abroad may be found at http://www.socket.net/internationalrates

Basic and Bundled Telephone service is ordered to a specific address and not automatically moved should the customer change or forward their service address or telephone number. The customer is required to provide notice to Socket Telecom at least 10 business days prior to date of move to avoid service interruptions.  Service fees may apply.

Broadband ADSL Service
Socket Telecom’s Broadband ADSL Service allows for connection speeds up to 10 Megabits per second, dependent upon the package purchased. Many things outside Socket Telecom’s control affect Internet speeds, which will vary and are not guaranteed. In order to improve reliability and performance, some lines may be provisioned at less than the maximum speed capable, but within the range of speed purchased.

Some ADSL packages require a one-year service agreement. Once installed, you are obligated to pay all monthly service fees for one full year of service, even if the service is turned off due to non-compliance with the terms of this agreement. Early termination of this agreement will result in a buyout of the remainder of the agreement, or a $250.00 buyout charge, whichever is less.

This service is intended for residential use only. If this service is established for a business, pricing is subject to change.

ADSL service is ordered to a specific address, on a specific telephone number, and will not automatically move should the customer change or forward their service address or telephone number.  In the event a move is pending, 10 business days notice will be required in order to avoid unnecessary interruptions. Service fees may apply.

Dial-Up Service
Socket Telecom’s Dial-Up service allows for connection speeds Up to 56 kilobits per second. Many things outside Socket Telecom’s control affect Internet speeds, which will vary and are not guaranteed, though every effort is made to ensure the most reliably fast connection speed for customers.

Premium Accelerated Dial-Up service will experience connection speeds identical to normal dial-up services, however due to compression software used on both the client computer as well as Socket Telecom servers, customers will experience surfing speeds as great as 12 times faster than normal dial-up.  These speeds are dependent upon the websites visited, frequency of usage, and various settings on the client computer.

High Speed Modems
Socket Telecom’s High-Speed modems are configured so that our agents may remotely access them for troubleshooting and maintenance. Any changes to these modems by anyone other than Socket Telecom personnel are prohibited. Failure to return the modem in good condition will require that you pay for its replacement.

Socket Telecom Support
A technically supported computer is a computer purchased within the last five years running an up-to-date installation of either Windows or Mac OS with a natively supported, Modem, Ethernet, or Wireless card already properly installed. Other computers will work on our network, but we may not be able to fully support them. But we’ll still try!

Billing Terms
This service is intended for residential use only. If this service is established for a business, pricing is subject to change.

Your account will be invoiced from the date your service goes active.

All accounts will be invoiced on the 1st of the month in which they occurred. A bill will be sent reflecting all amounts owed for local, long distance, and Internet services.

For all Dial-Up and ADSL services, payment is due by the 20th of the month. Any Accounts left unpaid by the last day of the month will be automatically disconnected and subject to delinquency fees. Additionally reconnection fees may apply.

For all Naked DSL and Telephone service accounts, Payment is due in full within 21 days of the date of the bill. If payment is past due for more than 10 days, your service may be disconnected and subject to delinquency fees. Late payment charges and reconnection fees may apply.

Socket Telecom offers the option of setting up recurring payments via credit or debit Cards, or via automatic bank withdrawal, if the customer authorizes.  Recurring payments will renew automatically via these methods chosen, unless you notify Socket Telecom otherwise. 

Socket Telecom reserves the right to assign any delinquent accounts to an outside agency for collections.

Account maintenance must be done prior to the next billing period (changes to the account, billing options, cancellations).

If service is cancelled before service is installed, you are still responsible for returning any equipment already received as well as paying an order cancellation fee of $60.

All accounts are non-refundable unless sufficient documentation of technical difficulties on Socket Telecom’s network exists.

Additional Billing Fees
Additional Fees may include the following:

• Reconnection Fee (Move/Number Change/Telephone Reconnection): $60.00
• Order Cancellation fee: $60.00
• Service Downgrade Fee: $60.00
• Late Payment Charge: $2.50 or $5.00 ($5.00 will only apply to late DSL accounts)
• Rejected Check or ACH Draft Charge: $25.00
• Collections Charge: $10.00
• Modem Replacement Charge: $80 to $120 (plus sales tax), depending upon the model of the modem and state of the modem upon return.
• Modem Shipping and Handling Fee: $9.95

Acceptable Use Policy
All services offered under this contract are subject to Socket’s Acceptable Use Policy, which can be found at Socket’s web site (www.socket.net) under Acceptable Use Policy.