"Those Guys Can Do Anything"


This story was recently sent to us by customer Pete H. of Marshall, MO -
 
My 9-year-old son wanted his own laptop. We told him he could continue using our computer. He wanted his own. My wife and I told him if he wanted his own then he needed to save the money and buy one himself. We don't believe in buying our children everything. We feel it's best for them to "earn" the extra things in life. Well, that 9-year-old saved his money for 18 months. I don't think he spent $5 over that amount of time. He saved everything he got for gifts, extra jobs, etc...He bought one.
 
We needed to set it up on wireless in the house, load programs and get him set up on email. Once again, your customer service has been outstanding.
 
I would like to relay to you the quality of your employees, especially John and Heff. Those two individuals were extremely helpful and patient.
 
My son thinks those two guys can do anything!!
 

We know that very excited young boy will enjoy his hard-earned laptop for years to come.
 
Our people may not be able to do ANYTHING, but we'll sure work our hardest to keep your Internet running smoothly!
 
 

Check your computer for DNS Changer malware


Internet users are urged to check their computers to avoid connectivity problems when the FBI completes its shut-down of a massive international hacking ring later this year.
 
What happened?
 
Last November, the FBI arrested several criminals who were operating a hacker ring that distributed viruses to computers worldwide. The viruses pointed Internet users to fake websites that resulted in millions of dollars in advertising revenue for the hackers.
 
When the FBI made the arrests, they moved Internet traffic from the hacker’s servers to special servers established to avoid Internet disruption for affected computers. The FBI plans to shut these servers down on July 9, however, which will result in Internet outages for infected computers that have not been cleaned.
 
What is Socket doing? 
 
Our engineers were notified by the FBI of affected IP addresses on our network and worked with affected customers to clean the virus off those computers.
 
We are also proactively monitoring Internet traffic to determine if any users on our network are visiting the hackers’ sites. We have not seen any such traffic. If we do, we plan to notify those users and help them take appropriate action to clean their computers.
 
How do I tell if my computer is infected?
 
It's still a good idea to check your computer for DNS Changer malware.
 
Visit http://www.dcwg.org/ and click on the “Detect” link in the upper left-hand corner. Scroll down and click the link next to “English.” This test will not install any software or make any changes to your computer, and it only takes a few seconds.
 
If you see a green graphic, your computer is likely not infected. Socket does not redirect DNS traffic for its customers, as the warning advises users to be aware of.
 
If you see a red graphic, follow the instructions or call Socket Technical Support at 1-800-762-5383 for assistance in removing the virus from your computer.
 
What else can I do?  
 
Help spread the word and encourage your friends and family members to check their computers as well. If more users check their computers now, there will be fewer outages in July when the FBI servers are shut down.
 
Also, be sure your computers are protected with an up-to-date anti-virus program. Socket recommends and supports Trend Micro Internet Security and offers it at a discounted rate to our customers. Learn more or call 1-800-762-5383.
 
Additional resources
 

Read more about Operation Ghost Click, the FBI's operation to dismantle the international cyber ring.
 
Fill out this form if you believe you have been victimized by the DNS Changer malware.
 
View more DNS Changer information and instructions from the FBI.
 
 

Go Green (Not Broke) This Earth Day


A few simple ways you can help the planet.

 
Earth Day is right around the corner, and many Missourians are looking for ways to lessen their negative impact on the environment. While everyone knows how important it is to reduce, reuse and recycle, many are afraid of what it may cost them to "go green."
 

Consumers and businesses can actually save by going green--and without spending a dime. "Green" practices are often free-of-cost and have high and promising returns on investment.
 

Reduce electricity consumption.

 

Reducing consumption and energy usage is key to saving money and the planet. Often, it's as easy as simply evaluating technology use.
 

When you aren't using appliances and electronics, turn them off and unplug them. Leaving your computer and other electronics on, or even just plugged in, actually uses energy and racks up your electricity bill.
 

In an effort to reduce electricity consumption, it's also recommended to replace old computer monitors with LCD monitors--which use one-third as much energy--and replace screen savers with the "turn off monitor" feature, since it saves energy and increases the lifespan of a monitor.
 

Reuse electronics.

 

Reusing items is another good way to conserve resources and save money. For example, reuse old ink cartridges by taking them to a store that specializes in refilling them. Discarded electronics are another significant source of waste. Websites like Gazelle pay consumers for used electronics; if the electronics are not worth any money, the site will pay for shipping costs to properly recycle the items.
 

Recycle unwanted items.

 

Finally, recycle items that cannot be reduced or reused--many recycling centers and websites offer small monetary incentives for bringing in recyclables. Some recycling centers are willing to pay per pound for aluminum. Recycling is a great way to save the planet by reforming and reusing natural and non-renewable resources.
 

The common misconception of "going green" is that it costs a lot of green. But by merely adapting lifestyles to the rules of the three Rs--reduce, reuse and recycle--consumers can save big bucks while protecting the planet for years to come.
 

Browsing Mobile Sites on Dial-Up


 
Still on dial-up?
 
If so, you know how incredibly frustrating it can be to browse today's high-powered, multimedia-filled websites. Even a good dial-up connection can't support much of the Flash animation, Java script or large video and image files on popular sites.
 
That's why dial-up users may have better luck browsing mobile versions of popular websites. If you have a smartphone, you're probably familiar with mobile websites--they're trimmed-down versions with reduced graphics and are free of frames, Java and other design elements that make browsing on a slower connection more difficult.
 
You can often substitute the letter "m" for the "www" in a website's URL in order to access the mobile version. For example:

Not every site has a mobile version, and some may not display very well on a traditional computer monitor. But it's worth it to give the mobile version a shot if you're looking to speed up your browsing experience and cut the unnecessary page elements that won't work well with your dial-up connection.
 
 

E-Filing Your Taxes


Tips and warnings for online taxpayers
 
With the April deadline approaching quickly, many Missourians are thinking about filing taxes. Taxpayers can be at ease, however, because the Internal Revenue Service offers a convenient e-filing option.
 
According to the IRS, filing income taxes online results in faster refunds, greater accuracy and quicker confirmation, giving taxpayers assurance during a usually stressful time. Other benefits include secure and confidential submission, a “file now, pay later” option, 24/7 access, and the ability to confidentially save tax information for next year. Because of these benefits, the popularity of e-filing is increasing dramatically.
 
The IRS also considers e-filing to be the most secure method of handling sensitive tax information because of secure online submission. The lack of paper trails associated with e-filing prevents tax forms from getting lost in the mail and therefore inhibits the increased risk of identity theft, ultimately ensuring the safety of last-minute filing.
 
Despite its acclaimed safety, many Missourians may still have apprehensions when filing taxes online. For maximum security, follow a few safety measures:
 
Submit tax information only on secure websites.
The Internet identifies secure websites with specific addresses and symbols. Make sure tax preparation Web addresses begin with “https://” to indicate a secure site. In addition, secure sites are identified with either a closed padlock or unbroken key icon at the bottom of your Web browser.
 
Select a reputable provider.
Well-known companies such as H&R Block, TaxACT and TurboTax all have credible options for filing online. For a more extensive list of e-file providers authorized and supported by the IRS, visit www.irs.gov. Nearly all e-file providers charge a small fee.
 
Use secure passwords.
Choose a password with at least eight characters and a combination of both letters and numbers. Don't use commonly known information (such as a birth date, anniversary date or pet's name).

Remember to log out of tax preparation software. This is especially important if you are using a public or shared computer.
 
Tax preparation providers now offer different packages to better meet the needs of individuals, families and businesses. However, for some taxpayers there are a few situations where e-filing is not the best option. If in doubt, be sure to consult a tax professional in your area.

Protect Your Computer from Spring Storms


It's always busy here in Tech Support after a spring thunderstorm strikes.
 
Storm-damaged computer equipment is more common than you probably think. Probably because a modem (and our other computer equipment) is one of the last things we think to protect in the event of inclement weather.
 
But it's not too difficult to avoid the hassle of replacing your modem--or, even worse, the cost of replacing your entire computer system.
 
A simple surge protector can do wonders. It'll protect your computer equipment from most thunderstorms, as well as common power fluctuations that occur with rain or wind. Just be sure you're getting a surge protector and not just a power strip (which just provides extra outlets).
 
Surge protectors can't always protect against heavy storms, though, so it's a good idea to unplug your computer when a storm is in the forecast. You should also unplug your peripheral equipment (printers, scanners, etc.). This is pretty simple if you have a surge protector--just unplug the surge protector from the wall (there's no need to disconnect your equipment from the computer).
 
And don't forget your high-speed modem and router. If your Internet connection runs through the phone line, disconnect the cord from the jack. Power surges can travel through the phone line and fry your modem.
 
If you didn't get a chance to disconnect your computer before a storm and a power outage occurs, go ahead and unplug your equipment (assuming you've got a flashlight handy!). Power spikes can occur when service is restored, so this will help prevent damage.
 
When the storm ends and the power comes back on, connect and turn on your computer first, then peripheral equipment. This will protect against power spikes that can occur as the computer starts up.
 
Preparing for a storm should only take you a couple of minutes. And trust us--that's nothing compared to the frustration you'll deal with if your computer or modem falls victim to a lightning strike or power surge.
 
So unplug. Disconnect. Then enjoy the storm.
 
 
 

Pinterest - Not just another time-waster.


(Never used Pinterest before? Check out our tips for beginners.)
 
So you’re already on Facebook and find yourself spending hours looking at countless photos, reading status updates and engaging in poking wars.
 
You’re thinking, “I don’t need something else to suck away the little free time I do have.” After all, could you really show your face again if you surrendered the poking war? 
 
Pinterest may not be the time-waster you think. Here are some practical tips on how to make the social media site work for you.

 
#1 – Be Productive.  
 
Customize your Pinboards for that project you’ve always wanted to tackle.
           
You’ve been meaning to have your picture taken with your precious pup but need ideas and inspiration for the photo shoot. Create your PhoDOGraphy board. (Seriously, that’s a real thing.)
           
Perhaps you are a crafty, DIY-er instead. Save your project ideas for that playroom you’ve been meaning to spruce up for your kids. Or if you’ve been dreaming of honing your culinary skills, make a board full of recipes to do just that! 
 
 
#2 – Make a picture gift list.
 
Don’t you hate how you can think of a million things you’d like as a gift until someone asks you? Enter Pinterest.
 
Store your gift ideas on a board. Unlike wishlists on random store websites, there aren’t seasonal inventory changes.  You can also post the price of the item and where your gift-giver can purchase it.
 
 
#3 – Pin It, don’t just re-Pin.
 
You’re already spending time surfing the Web—shopping, reading news sites, browsing Facebook, etc. Many websites have “Pin It” buttons already but you can also install one on your browser to use on any website you choose. 
 
Once you get the hang of browsing and pinning, things won’t get lost in the depths of your bookmark folders anymore. AND they are saved with pretty pictures.
 

 Pinterest
         pinterest.com

Pinterest isn't just another time-killing website. Chances are, you'll find something really valuable there, and you'll be glad you signed up.
 
Now if you’ll excuse us, we’ve got to go finish our milk-jug fort.

Phising Scams - Don't Be a Victim


Earlier today, some Socket email users received a message purporting to be from Socket Webmail.
 
The message notified receipients that their account had been suspended and instructed them to click a link in order to reinstate it.
 
This message was not sent from Socket. If you received it, please disregard the message and delete it from your inbox.
 
Phishing can result in some real headaches. A phisher can use the personal information obtained to send spam emails from your account, access bank accounts, make fraudulent purchases or open new accounts.
 
Therefore, it's important to be cautious when you receive emails that appear to be legitimate requests from reputable companies.
 
Here are some tips on identifying phishing emails:
 

  • Businesses should never ask you to submit personal information via email. If they do, forward the email to the business to verify its validity, or contact them via phone or in person.
  • Look for phishing characteristics. Phishing messages often contain spelling, grammatical or other errors. See examples of phishing emails or check a suspicious email online at www.phishtank.com.
  • Exercise caution when clicking links in an e-mail. Links can be masked to direct you to a different website than the one listed. Hold your mouse over the link and look at the bottom of your browser window to see if the links match. If not, it could be a scam. When in doubt, type links directly into your address bar to be sure you are visiting the intended website.
  • Use a spam filter and antivirus software to minimize phishing emails. A spam filter can block many phishing emails from entering your inbox. Utilize an antivirus program to protect against unwanted files that could rob you of personal information.

Take just a few minutes to learn about phishing and how to protect yourself. Your chances of falling victim to a costly scam will be greatly minimized.
  
 

Clean up your new computer


Last week, we mentioned that our techs were helping a lot of folks connect their new gadgets to the Internet.
 
But maybe you were one of the really lucky ones that got a brand new computer over the holidays. If so, you might be dealing with trial software (also known as demoware).
 
These third-party software applications help subsidize costs for manufacturers, resulting in a lower price for your computer. Common trial-version programs on new PCs include Microsoft Office, McAfee Antivirus and Norton Internet Security.
 
Some of these programs can be helpful, but others are rarely or never used. They consume memory and slow down your machine. And sometimes, anti-virus programs can conflict with one another and cause all sorts of problems.
 
One good way to clean up unwanted software on your new machine is to use a tool called PC Decrapifier (www.pcdecrapifier.com). While the name may sound a bit crude, many experts find it to be effective and simple to use. You can select exactly which programs to keep and which to remove, then delete PC Decrapifier from your computer so it is good as new. 
 
You can also manually uninstall programs through the Control Panel. Just be careful, though - some unfamiliar programs can actually be vital to your computer and deleting them will cause problems. Research programs and what they do before removing them from your machine.
 
Once you clean up your new computer, you'll likely find it will run much more smoothly.
 
Your desktop will be all nice and clean, too. And who doesn't like that?
 

Call us. Soon. Please.


Socket Techs assembled another paper clip man over the holidays.Sometimes things get a little slow here at Socket Technical Support. Especially during the holidays.
 
You might recall the same thing happening a few months ago on a warm, sunny weekend.
 
Our techs took the opportunity to tap into their creativity a bit further, creating a companion (or enemy?) for our friendly little mascot.
 
Meanwhile, no one around here can find their staple removers.
 
In any event, if you are having problems with your phone or Internet, please call us at 1-800-762-5383. We've got plenty of local techs ready to help you seven-days-a-week.
 

 

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Socket is proud to be the largest local Internet provider and competitive local exchange carrier (CLEC) in Missouri.

Socket is a privately held company that provides business and residential customers a choice for telecommunications services. We combine the highest quality customer service with in-depth technical knowledge.
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